BT's ineptitude (part 257)

Of course, everyone *expects* British Telecom to be slightly inept - it's the very definition of a UK broadband provider - but to be fair, I've had reasonable service from them. Even now, my paid-for net access doesn't seem to work - yet I can access the Internet through the BT/Fon Wi-Fi community I set up, using my .. erm... paid-for Internet access. Strange...

But that's not the inept part. When accessing BT's broadband help service, you're advised to:

check the broadband service status line on Freephone 0800 169 0199 to see if your area is listed as having a problem.

Call that number - and it gives you the last update for ... November 2007. Not exactly up to date!

However, because I can still use the Net via the BT Fon Wi-Fi link, BT do not make THE LIST. I'm sure they're gutted.